Our Polices
Shop, Delivery & Returns Policy:
Thank you for choosing the Creative Shop at Bezalel’s Creative House. We want you to enjoy every item you purchase and to know what to expect when ordering from us.
Delivery Information:
Physical products are processed within 2–3 working days before dispatch.
Orders are sent using Evri or Royal Mail, depending on the item, delivery location, and service available at the time of posting.
A tracking number will be sent to you once your order has been dispatched, where tracking is available.
We offer UK and international delivery. Delivery costs are calculated by the weight of the item and the delivery destination.
Please note that delivery times may vary depending on the courier, destination, customs processing for international orders, and busy seasonal periods.
Physical Products:
This includes items such as art kits, paintings, handmade items, craft bundles, products bought through our online shop, marketplace pop-ups, or items sold at our events.
You may request a return or exchange within 30 days of the delivery date or the date of purchase if bought in person.
Items must be unused and in their original condition whenever possible.
If your order arrives damaged or incorrect, please contact us as soon as possible. We will review the issue and provide a replacement, exchange, or refund where appropriate.
Photos of any damage are helpful and allow us to process your request more quickly.
Please note that return shipping costs are the responsibility of the buyer unless the issue is due to an error on our part.
Digital Products:
This includes eBooks, downloads, digital art, printable activity packs, and other digital files.
All digital items are non-refundable once delivered, as they cannot be returned.
If you experience any download or file issues, please contact us, and we will make sure you receive the product you paid for.
Custom or Personalised Items
Custom or personalised creations are made specifically for you and are not eligible for return or refund unless they arrive damaged, faulty, or there is an issue with the quality of the item.
If there is a problem with a custom or personalised item, please contact us within 30 days so we can review the issue and help where appropriate.
Need Help?
If you have any questions or concerns about your order, delivery, returns, or digital downloads, please get in touch.
We are here to make sure your experience with Bezalel’s Creative House is smooth, creative, and enjoyable.
Privacy Policy
Last updated: 30/11/2025
This Privacy Policy explains how Bezalel’s Creative House Limited collects, uses, stores, and protects personal information when you visit our website, register interest in craft clubs or workshops, make an enquiry, purchase from our shop, or subscribe to our updates. We are committed to protecting your privacy and handling your personal information carefully and responsibly. By using our website or contacting us, you confirm that you have read and understood this Privacy Policy.
1. Who we are
Bezalel’s Creative House Limited offers craft clubs, creative workshops, family sessions, adult creative sessions, single-parent workshops, and creative bundles for children and families. For this Privacy Policy, “we, “" us, and “our” refer to Bezalel’s Creative House Limited.
2. Information we collect
We may collect personal information when you: visit our websitecomplete a register interest formcontact us by email or through the websitepurchase a creative bundle or product from our shopsign up to receive updatesattend or enquire about a craft club, workshop, or creative sessionThe information we may collect includes: your nameemail addressphone number, if providedchild’s age or school stage, if relevantpreferred session type, day, or timeinformation you choose to share with us, such as allergies, additional needs, access requirements, or questionsbilling and order details for shop purchasesmessages or enquiries you send to usPayment information is processed securely by third-party payment providers. We do not store full payment card details.
3. Information collected automatically
When you use our website, some information may be collected automatically through cookies or similar technologies. This may include: IP address, browser type, device information, pages visited, time spent on the website, referring website or link. This information helps us understand how people use our website and improve the website experience.
4. Cookies
Our website may use cookies to help it function properly, understand website traffic, improve user experience, and support basic analytics. You can change your browser settings to refuse or limit cookies. Some parts of the website may not work properly if cookies are disabled.
5. How we use your information
We may use your personal information to: respond to enquiries, manage register interest forms, plan craft clubs, workshops, and creative sessionscontact you about dates, venues, availability, and booking details, process shop orders and digital product purchases send updates, if you have chosen to receive them improve our website, services, and communications keep appropriate records for business, legal, accounting, or safety purposesprotect our website and services from misuse or unauthorised access
6. Legal basis for using your information
Where UK data protection law applies, we rely on one or more of the following legal bases: Consent — for example, when you sign up to receive updates or provide optional information. Contract — for example, when you purchase a product or book a session. Legitimate interests — for example, responding to enquiries, managing interest in workshops, improving our services, and running our website. Legal obligation — for example, keeping records for tax, accounting, safeguarding, or legal reasons.
7. Children’s information
Some of our craft clubs and workshops are designed for children. When we collect information about a child, this will normally be provided by a parent or carer. We only ask for information that is relevant and necessary, such as the child’s age or school stage, allergies, additional needs, or other information needed to help us provide a safe and suitable creative session. Parents and carers are responsible for providing accurate information and updating us if anything changes.
8. Sharing your information
We do not sell your personal information. We may share limited information with trusted third parties where necessary, such as website hosting providers, email or newsletter services, payment processors, shop or order processing systems, booking or form systems, venues, instructors, or workshop helpers, where needed for a specific session, professional advisers, such as accountants or legal advisers, authorities or regulators, if required by law. We only share information where there is a valid reason to do so and only the information needed for that purpose.
9. How long do we keep your information
We keep personal information only for as long as necessary for the reason it was collected. This may include keeping information for: responding to enquiries, managing interest in future craft clubs or workshops, processing orders, keeping business and accounting records, meeting legal, insurance, safeguarding, or tax requirements. When information is no longer needed, we will delete it securely or anonymise it where appropriate.
10. How we protect your information
We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction. However, no website, email system, or online service can be guaranteed to be completely secure. You share information with us at your own discretion.
11. Marketing and updates
If you choose to receive updates from us, we may contact you about upcoming craft clubs, workshops, creative sessions, shop products, or creative bundles. You can unsubscribe or ask us to stop contacting you at any time by using the unsubscribe link, where available, or by contacting us directly.
12. Your rights
Depending on the law that applies, you may have rights over your personal information, including the right to: ask for a copy of the information we hold about you, ask us to correct inaccurate information, ask us to delete your information ask us to limit how we use your information object to certain uses of your information withdraw consent, where we rely on consent complain to a data protection authorityTo make a request, please contact us using the details below.
13. Third-party links
Our website may contain links to third-party websites, shops, platforms, or services. We are not responsible for the privacy practices or content of those third-party websites. We encourage you to read their privacy policies before sharing personal information with them.
14. Contact us
If you have any questions about this Privacy Policy or how your information is handled, please contact: Bezalel’s Creative House Limited
Email: Bezalelscreativehouse@gmail.com
Location: Cumbernauld, Glasgow, G67
15. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. Continued use of our website after changes are posted means you accept the updated Privacy Policy.